Voice Solutions
Omni-Channel
Unified Communication
Contact Center
Integration
Omni-channel:
Our Omni-channel Solution allows your company to serve customers through various channels, such as Voice, WhatsApp, Email, Twitter, Facebook, Instagram, and WebChat. With this platform, you can view the entire customer journey and maintain an interaction history across all channels, providing integrated and efficient customer service.
Building Great Relationships:
Additionally, the solution includes automation with IVR, ChatBot, and VoiceBot, ensuring quick responses and increasing customer engagement. This way, your company enhances the customer experience and boosts agent productivity.
Unified Communication:
With extensive experience in converged solutions, VOIXTEL stands out in the development and implementation of projects that prepare your network infrastructure to support multimedia communication (voice, data, image, IM, and more). Our solutions guarantee the best cost-benefit ratio and constant technological updates.
In today's market, technology investments are directly tied to business success. Information and availability have become critical differentiators for retaining and attracting new customers. Aware of this reality, VOIXTEL offers IP Technology solutions, delivering products and services in an efficient and integrated manner.
Contact Center:
With over 20 years of experience, Voixtel provides the most modern VoIP solutions for call centers, ensuring both technical and financial viability. Our voice over IP technology offers high-quality calls, convenience, and cost savings.
We develop innovative products for excellence in customer relationship management and contact center automation. Our solutions are designed to increase efficiency and customer satisfaction, adapting to the specific needs of each business.